Shipping policy
How do I place an order?
Tiger Tiger Foods operates a secure online ordering system 24 hours a day, 7 days a week, enabling you to place your order online at anytime. To order online, please place your selected items in your shopping cart and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Switch/Visa Debit. Your credit card details are encrypted by our payment processor making ordering online 100% secure. All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.
Is my transaction secure?
Here at Tiger Tiger Foods our priority is making sure your purchase is 100% secure. We use state of the art encryption technology to ensure that your payment card and personal information cannot be intercepted during the ordering process. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key.
What are your delivery charges?
Delivery charges are a tricky thing for online sellers. So we have come up with what we think is a fair way of offering delivery to our customers. We offer 3 options for delivery.
- Standard Royal Mail - This means we will put your items in the post using a second class postage as a result there is minimal insurance and the item can take up to 4 working days to deliver. This option is great for lower value items and for people not in a rush
- Courier Delivery Service- This means we will send your items through our courier service who guarantee next working day delivery once the item has been dispatched and the items safety. This option is great for people in a bit more of a rush and whose items cost a bit more.
- Express Delivery- This option is for all those last minute things that have to be there within 14 days. Our Express delivery service will guarantee delivery of any item within 14 days of the order being placed. This option is a little pricier but should be selected by those of you in a rush for the special day.
To keep things fair we have tiered our delivery charges based on the value of your order. Its a bit annoying when your delivery charges are more then the cost of the items you are buying so we have made sure that that is never the case with us. You can review our tiers below. The best part is any orders over £30 enjoy completely free delivery!!
Less than 1kg
1) Standard royal mail - £3.90
2) Express delivery service - £7.00
1kg to 2kg
1) Standard royal mail - £4.20
2) Express delivery service - £8.00
2kg to 29kg
1) Standard royal mail - £7.00
2) Express delivery service - £20.00
£30+ - Free Delivery!!!
Our shipping options apply to mainland UK only. For orders to the Channel Islands, Scottish Islands, Northern Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.
When will my order be delivered?
The dispatch time for a product can be found on each individual product page. Please refer to this for an accurate dispatch time, which can be between 1 working day and 28 working days depending on the product(s) ordered.
Please note it is the customer's responsibility to check the dispatch time on the product, shown within the product description, prior to placing an order. Whilst every effort shall be made to keep any delivery dates quoted, the time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or a third party arising out of any failure to meet any estimated delivery date.
Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us on Shakuntpatel@hyperama.com
The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within mainland UK. We cannot guarantee any delivery date due to any delays that are out of our control.
What if I miss my delivery?
If you have missed delivery the courier or Royal Mail will leave a Delivery Attempt card with further instructions on collection or re-delivery. Please call the courier number on the card as soon as possible as orders will be sent back to us automatically within the set number of days on the card given to you. After this time, your order will be sent back to us and a re-delivery charge will apply.